Zomato and Blinkit: We are heading towards an AI transformation. From Google to Microsoft, all the big tech giants are keeping their development teams busy creating new generative AI tools. Thanks to the introduction of ChatGPT by OpenAI, AI is now becoming a part of everyone’s daily life, just like social media. It’s not just chatbots like Bing or Bard anymore; we now have AI tools in Snapchat, Myntra, and more to enhance the social media and shopping experience. Joining the AI bandwagon, now restaurant aggregator and food delivery company Zomato is gearing up to introduce generative artificial intelligence (AI) in its services.
According to a report by Economic Times, Zomato has begun experimenting with AI to improve the customer experience through products utilising a new technology. People familiar with the matter informed the publication that Zomato, which also owns the quick commerce platform Blinkit, intends to hire engineers specialising in machine learning, data science, and natural language processing to develop its AI-based products. “Zomato has appointed a head of AI product development to spearhead these initiatives,” the source stated.
Zomato and Blinkit: Additionally, the company is reportedly planning to integrate AI into various customer-interfacing features such as search and notifications, as well as backend tools like product photography and customer support, to enhance the overall customer experience. These new AI tools will be developed for both the Zomato and Blinkit platforms.
