After a flood of complaints on social media from commuters who had to navigate through long queues and huge delays in checking-in at the Delhi airport, Union aviation minister Jyotiraditya M Scindia, along with senior ministry officials, today reached the airport for a check. In visuals, he could be seen interacting with airport authority officials and security personnel.
Several passengers continued to experience long waiting hours at the Delhi airport on Sunday. Many took to social media and also shared pictures of the crowd at Terminal 3 (T3) of the Indira Gandhi International Airport (IGIA).
In response to a tweet by a passenger, Delhi airport had said that it has deployed officials on the ground to assist the passengers and minimise any inconvenience.
While complaining about the long queues, the passenger said there is need for new terminals.
“Please be assured that passenger experience is paramount for us, and we always strive to enhance our flyers experience. Also, we have duly noted the remarks and have shared it with the concerned agency. Further, you may also share your direct feedback with CISF headquarters…,” Delhi airport had said in the tweet.
Delhi airport and the Civil Aviation Ministry have also come up with a four-point plan to decongest the airport amid complaints of overcrowding and long queues during check-in. Civil Aviation Minister Jyotiraditya Scindia met officials earlier this week.
