Air India appointed Jayaraj Shanmugam as its Head of Global Airport Operations on Monday.
Shanmugam is scheduled to start his new role on April 15, 2024, reporting directly to Chief Operations Officer Klaus Goersch.
Before this, Shanmugam was the Chief Operating Officer of the Bangalore International Airport Ltd (BIAL). Under his tenure, the new Terminal 2 of BIAL was operationalised.
Shanmugam is an industry veteran with a career spanning 25 years across airline, airport, and telecom industries. He had earlier worked with Singapore Airlines, Qatar Airways, and Jet Airways.
Capt. Goersch, announcing Shanmugam’s appointment, said, “Jayaraj has distinctive expertise in driving excellence in customer experience and airport operations, redesigning and improving services. We look forward to significantly enhancing our airport operations with his leadership and achieving many milestones in our Vihaan. AI transformation journey.”
Shanmugam’s appointment comes after the Tata Group-owned carrier laid off more than 180 non-flying employees. A company spokesperson said that employees in the non-flying functions were assigned roles on the basis of organisational needs and individual merit. “A comprehensive process has been followed to assess the suitability of all employees over the past 18 months. During this phase, there have also been multiple Voluntary Retirement Schemes and reskilling opportunities offered to employees,” the sources told.
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