The Ministry of Civil Aviation has stepped in after Vistara passengers complained of several flight cancellations across the country. Aviation Minister Jyotiraditya Scindia has sought details from Vistara on flight delays and cancellations.
Aviation regulator Directorate General of Civil Aviation (DGCA) has also asked the airline to submit daily reports on flight cancellations and delays. The DGCA has also asked Vistara to ensure compliance with relevant rules pertaining to facilities that need to be provided to passengers in cases of cancellations and delays. The regulator is monitoring the situation in order to minimise passenger inconvenience.
“The Minister of Civil Aviation’s office has asked Vistara to submit a detailed report on the large number of flight cancellations and delays. The airline has been asked to submit the report at the earliest,” a senior official in MoCA said, adding that the ministry’s focus is on getting the matter resolved as soon as possible.
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