Customers Left in Limbo as J&K Bank’s UPI Services Stay Unavailable
Jammu and Kashmir Bank continues to disappoint customers with its digital services. Even as customers were informed by text messages that UPI services would remain affected between 12 to 6 am on December 13, customers say the service is still down.
A customer reported that they were unable to make transactions through UPI. This issue affected people who have J&K Bank accounts and reside outside J&K. These individuals largely depend on online payment modes such as Paytm, GPay, and PhonePay.
“We were able to make Mpay transfers for the same bank beneficiaries, but transactions to other banks, both from Mpay and UPTO services, are not getting through,” they said.
A Kashmiri student wrote on ‘X’ that bank users outside Kashmir will have to wash dishes in some restaurants or soon will be thrashed because they are unable to make payments.
“I suggest you take plenty of cash with yourself every time you go out,” he added.
Another student said, “I’ve been trying to send money through the Gpay app since yesterday, but the app even fails to open”.
In a statement, a J&K Bank official announced the bank’s UPI platform upgrade, necessitating a one-time reset of the UPI PIN/Passcode to ensure uninterrupted UPI services.
“To change the PIN/Passcode, please utilize the Bank UP or NPCI registered apps such as Gpay, Paytm, PhonePe, etc., exclusively. It is advised for safety reasons not to click on any link for PIN change,” he said.
