Air France passengers can now access a host of customer services on WhatsApp, as France’s flag carrier has opened a ‘communication channel’ on the instant messaging service used by more than 2 billion people in over 180 countries.
The airline is already present on various social media platforms, including Facebook Messenger.
“Bienvenue @airfrance to @WhatsApp! Customers can now receive important updates like their boarding pass, schedule changes and more all within WhatsApp,” tweeted Will Cathcart, who heads the Meta-owned platform.
the carrier, one of the largest in world by revenue, shared more information on this communication channel. Here are the details:
(1.) The service is free of cost and is available in 22 countries and four languages (French, English, Italian, Brazilian/Portuguese).
(2.) For instant answers to common questions, customers will get to chat to the Louis chatbot; Air France representatives will answer more specific queries.
(3.) Notifications will be sent to passengers at each key moment of the journey, if they opt for such a facility.
(4.) The aforementioned facility will be available for stages such as issuing of boarding pass, flight information (change in schedule/boarding gate, final call before boarding), baggage delivery belt on arrival etc.
(5.) With personalised promotions, flyers will get to upgrade their travel experience; this they can do by selecting more space seat on the flight, or purchasing access to the Air France lounge at the airport.
